Privacy Policy

Privacy Policy

Effective Date: March 4, 2024

OnDemand Mobile Lab values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our mobile lab services.

1. Information We Collect

Information You Provide:

• Name, email, phone number
• Address and scheduling details
• Information you provide for service coordination (e.g., referring physician)

Automatically Collected Information:

• Device and browser information
• IP address
• Cookies and website usage data

2. How We Use Your Information

• To provide and coordinate lab and phlebotomy services
• To respond to requests and inquiries
• To schedule and confirm appointments
• To improve services and website functionality
• To comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell personal information. We may share limited information only when necessary:

• With labs and healthcare providers for service delivery
• With payment processors for billing
• With authorities, if required by law

4. Data Retention

We retain information as long as needed for:

• Providing services
• Compliance with legal or regulatory standards (e.g., HIPAA)
      After retention, information is securely deleted or anonymized.

5. Security

We use administrative, technical, and physical safeguards such as encryption, firewall-protected servers, and secure handling of sensitive data. While we take every precaution, no system is completely risk-free.

6. Cookies

Our website uses cookies to:

• Enable core site functionality
• Track usage to improve performance
• Personalize your browsing experience
      You may disable cookies in your browser, but some features may not work properly.

7. Your Rights

You may request to:

• Access or update your personal information
• Delete certain information
• Restrict or object to processing

To exercise these rights, contact us at info@ondemandmobilelab.com.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following additional rights:

• Right to Know what categories of personal information we collect, how we use it, and whether we share it.
• Right to Delete certain personal information we have collected.
• Right to Opt-Out of the sale of personal information (we do not sell personal data).
• Right to Non-Discrimination for exercising your privacy rights.

To exercise these rights, you may email us at info@ondemandmobilelab.com or call (972) 948-3072.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe we have collected such data, please contact us to request deletion.

10. Updates to This Policy

We may update this Privacy Policy as services or legal requirements change. Updates will be posted on this page with a new effective date.

Contact Us

If you have questions or requests regarding this policy, please contact:

OnDemand Mobile Lab
📧 info@ondemandmobilelab.com
📞 (972) 948-3072